Privacy Policy

Personal Data We Process

Haus & Orde processes your personal data because you use our services, contact us, make a purchase, complete one of our intake forms, or otherwise provide information to us directly.

Depending on the services you request, we may process the following personal data:

First and last name
Address details
Telephone number
Email address
Date of birth (where relevant for travel or relocation services)
Family and household information (such as household size, children, pets, or relocation requirements)
Travel preferences and itinerary information
Information relating to relocation, administration, or concierge services
Information you voluntarily provide through consultations, questionnaires, correspondence, telephone calls, or meetings
Data regarding your use of our website
Payment and invoicing details
Bank account details where necessary for invoicing or refunds

Special and/or Sensitive Personal Data

Our website and services are not intended to collect personal information from individuals under the age of 16 without parental or guardian consent.

As part of certain relocation, household management, or concierge services, clients may voluntarily provide information relating to family members, children, schooling, healthcare providers, or government registrations. Haus & Orde only processes this information when necessary to provide the requested service and with the client's consent.

If you believe we have collected information about a minor without appropriate consent, please contact us immediately at beth@hausandorde.com, and we will promptly remove the information.

Why We Process Personal Data

Haus & Orde processes personal data for the following purposes:

To provide our home organisation, household management, lifestyle concierge, relocation, and travel planning services
To communicate with you regarding appointments, projects, bookings, and enquiries
To process payments and issue invoices
To coordinate services with third-party providers at your request
To manage travel reservations, accommodation bookings, restaurant reservations, and lifestyle services where applicable
To support relocation and administrative services
To send updates regarding our services
To improve our website, products, and services
To comply with legal, tax, and regulatory obligations

Automated Decision-Making

Haus & Orde does not make decisions based solely on automated processing that may significantly affect individuals.

All client decisions, recommendations, bookings, and service arrangements involve human review and oversight.

Retention of Personal Data

Haus & Orde retains personal data only for as long as necessary to provide services, fulfil contractual obligations, comply with legal requirements, or resolve disputes.

Financial and invoicing records may be retained for the period required under Dutch tax legislation.

Personal information related to completed projects will be securely deleted when it is no longer required.

Sharing Personal Data with Third Parties

Haus & Orde does not sell your personal data.

We may share information with trusted third parties where necessary to deliver services requested by you, including:

Moving companies
Cleaning providers
Travel suppliers
Airlines
Hotels
Relocation service providers
Government agencies where required
Payment processors
IT and software providers

Where third parties process personal data on our behalf, we ensure appropriate agreements are in place to protect your privacy and comply with applicable data protection legislation.

Website Analytics

Haus & Orde uses website analytics tools, including Google Analytics, to understand how visitors use our website and to improve the user experience.

Google Analytics is configured in a privacy-friendly manner, including IP anonymisation where possible.

The information collected through analytics tools cannot generally be used to identify you personally.

For more information, please refer to Google's Privacy Policy.

Cookies

Haus & Orde uses cookies and similar technologies to improve website functionality, enhance user experience, and analyse website performance.

Some cookies may be provided by trusted third-party providers, including Shopify, Google Analytics, and other services required for the proper operation of the website.

You may adjust your browser settings to refuse cookies, although some website functionality may be affected.

Accessing, Correcting, or Deleting Your Data

You have the right to:

Access your personal data

Correct inaccurate information

Request deletion of your data

Withdraw consent where processing is based on consent

Object to certain processing activities

Request transfer of your data to another organisation

Requests can be submitted by contacting:

beth@hausandorde.com

To protect your privacy, we may request proof of identity before processing your request.

We will respond as quickly as possible and no later than one month after receiving your request.

You also have the right to submit a complaint to the Dutch Data Protection Authority (Autoriteit Persoonsgegevens):

https://autoriteitpersoonsgegevens.nl

How We Protect Your Personal Data

Haus & Orde takes the protection of your personal data seriously and implements appropriate technical and organisational measures to prevent misuse, loss, unauthorised access, disclosure, or alteration.

Measures may include:

Secure website hosting
SSL/TLS encrypted connections
Password-protected systems and software
Secure cloud storage solutions
Limited access to personal information
Anti-virus and firewall protection
Use of reputable software providers and service platforms

If you believe your personal data is not being handled securely, please contact us immediately at beth@hausandorde.com.