Shipping Policy

At Haus & Orde, we aim to make your shopping experience as smooth and considered as possible.

Some of our products are fulfilled directly by trusted third-party suppliers. This allows us to offer a carefully selected range of home organisation and storage products without holding all stock ourselves.

Shipping Locations

We currently ship to the Netherlands.

Shipping availability may vary depending on the product, supplier and delivery address. If a product cannot be shipped to your location, we will contact you as soon as possible.

Processing Times

Orders are usually processed within 3-5 business days after payment has been received.

Please note that processing times may vary depending on the product, supplier, stock availability and order volume.

Orders are not usually processed on weekends or public holidays.

Delivery Times

Estimated delivery times will vary depending on the product, supplier and delivery destination.

As a guide, orders are usually delivered within 10-14 business days, unless otherwise stated on the product page or confirmed after purchase.

Because some products are shipped directly from our suppliers, items in the same order may arrive separately and at different times.

We will do our best to keep you informed if there are any unexpected delays.

Shipping Costs

Shipping costs will be calculated and displayed at checkout before you complete your purchase.

Shipping costs may vary depending on the product, delivery destination, supplier and shipping method.

Order Tracking

Where tracking is available, you will receive tracking details once your order has been dispatched.

Please allow time for tracking information to update after dispatch.

Delays

While we do our best to ensure orders arrive within the estimated delivery period, delays can sometimes occur due to supplier processing times, courier delays, customs checks, public holidays, busy seasonal periods or circumstances beyond our control.

If your order has not arrived within the estimated delivery period, please contact us at beth@hausandorde.com with your order number and we will assist you.

Incorrect Delivery Details

Please ensure that your delivery details are correct before placing your order.

Haus & Orde cannot be held responsible for orders delayed, returned or lost due to incorrect or incomplete delivery information provided by the customer.

If you notice an error in your delivery details after placing an order, please contact us as soon as possible. We will do our best to assist, but changes may not be possible once an order has been processed or dispatched.

Lost or Missing Orders

If your order appears to be lost or has not arrived, please contact us at beth@hausandorde.com with your order number.

We will review the issue with the supplier or shipping provider and advise on the next steps.

Customs, Duties and Import Fees

For international orders, customs duties, taxes or import fees may apply depending on the destination country.

These charges are the responsibility of the customer unless otherwise stated. Haus & Orde is not responsible for delays caused by customs checks or import processes.

Supplier Fulfilment

Some Haus & Orde products are shipped directly by trusted third-party suppliers. This means that packaging, dispatch location, shipping method and delivery times may vary between products.

Haus & Orde remains your point of contact for all order and shipping queries. If you have any questions about your order, please contact us first so that we can assist you.

Contact

For shipping questions, please contact us at:

beth@hausandorde.com